FAQs
Welcome to Casillas Boxing Gym's Frequently Asked Questions. Find answers to common questions about our products, orders, payments, shipping, returns, and refunds.
1. General Questions
Q1. What is Casillas Boxing Gym?
A: Casillas Boxing Gym is an online store offering home gym equipment, including power rack attachments and weight storage. We aim to provide our customers with a convenient and reliable shopping experience.
Our range is built from heavy-gauge powder-coated steel and designed to help you train more movements in the space you already have.
Q2. Where is Casillas Boxing Gym located?
A: Our business address is 8448 State St, South Gate, CA 90280, United States.
Q3. How can I contact Casillas Boxing Gym?
A: You can contact us by email at support@casillasboxinggym.store or call +1 (310) 991-6176.
Our customer support team aims to respond to all inquiries within 1–2 business days.
Q4. What are your business hours?
A: Our business hours are Monday through Friday, 9:00 AM to 5:00 PM, Los Angeles local time, excluding public holidays.
Messages received outside business hours are answered on the next business day.
Q5. How do I know an attachment will fit my rack?
A: Please check the Fit Guide in each product description before placing your order. Compare your rack's upright size and hole spacing with the details listed.
If you need assistance, email us your rack brand and model and our customer support team will confirm compatibility before you buy.
Q6. Do you offer international shipping?
A: No. Casillas Boxing Gym currently ships within the United States only.
2. Order and Payments
Q7. How can I place an order?
A: Browse our website, select your preferred product, and add it to your cart. Proceed to checkout, enter your shipping and payment details, and complete your purchase.
Q8. What payment methods do you accept?
A: We accept secure payment options at checkout, which may include:
- Visa, Mastercard, American Express, and Discover
- Apple Pay and Google Pay
- Shop Pay
Available payment options are shown at checkout and may vary by device and location.
Q9. Can I modify my order after placing it?
A: Please contact us as soon as possible at support@casillasboxinggym.store. We can only modify orders that have not yet entered processing or shipment.
Q10. Can I cancel my order?
A: Orders can be cancelled before they enter processing or shipment. Once an order has shipped, it can no longer be cancelled, but you may request a return after delivery.
Approved cancellations are refunded to the original payment method.
Q11. Will I receive an order confirmation?
A: Yes. You will receive an order confirmation email after your purchase is completed. Please check your spam or promotions folder if it does not arrive.
Q12. Are taxes included in product prices?
A: Product prices do not include taxes. Applicable taxes, if any, are calculated and displayed at checkout before payment.
3. Shipping and Delivery
Q13. How long does order processing take?
A: Orders are processed within 1–2 business days, Monday through Friday, excluding public holidays.
Q14. How long does delivery take?
A: Once shipped, carrier transit time typically takes 4–6 business days. Estimated total delivery time is 5–8 business days within the United States.
Delivery times are estimates and may vary due to carrier delays, weather, or high order volumes.
Q15. How much does shipping cost?
A: We charge a flat shipping fee of $9.99 per order.
Q16. What is your daily order cut-off time?
A: Orders placed before 5:00 PM (GMT-08:00) on business days begin processing the same day. Orders placed after the cut-off time, on weekends, or on public holidays are processed the next business day.
Q17. Which shipping carriers do you use?
A: We work with trusted carriers, including:
- USPS
- UPS
- FedEx
The carrier may vary depending on the size of your order and your location.
Q18. How can I track my order?
A: Once your order ships, you will receive a shipping confirmation email with your tracking number. You can also track your order on our Order Tracking page.
Q19. Can I change my shipping address?
A: Please contact us as soon as possible. Address changes can only be made before your order has shipped.
Q20. What should I do if my package is lost or delayed?
A: If your package has not arrived within the estimated delivery time, please contact us at support@casillasboxinggym.store with your order number and we will work with the carrier to resolve it.
4. Returns and Refund Policy
Q21. What is Casillas Boxing Gym's return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in their original condition and packaging.
Q22. How do I request a return?
A: Email us at support@casillasboxinggym.store and include:
- Your full name
- Your order number
- The item you would like to return and the reason
Our team will reply within 1–2 business days with return instructions.
Q23. Do you accept exchanges?
A: We do not offer direct exchanges. You may return the item for a refund and place a new order for the product you need.
Q24. Who pays for return shipping?
A: Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Q25. How long does it take to receive a refund?
A: Once your return is received and inspected, approved refunds are issued to your original payment method within 5–10 business days.
Depending on your bank or payment provider, additional time may be needed before the refund appears on your statement.
Q26. Do you charge restocking fees?
A: No, we do not charge restocking fees on eligible returns.
Q27. What should I do if I receive a damaged or incorrect item?
A: Please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
After reviewing your claim, we will arrange a replacement or refund.
Q28. Can I return an item if I change my mind?
A: Yes, as long as the item is unused, in its original condition and packaging, and the return is requested within 30 days of delivery.
Business Information
Business Name: Casillas Boxing Gym
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Mail: support@casillasboxinggym.store
Business Address: 8448 State St, South Gate, CA 90280, United States
Business Phone: +1 (310) 991-6176
Cut-Off Time: 5:00 PM (GMT-08:00)
Time Zone: (GMT-08:00) PST (Los Angeles)