Shipping Policy

Last Updated: 11 November, 2026

At Casillas Boxing Gym, we are committed to providing a reliable and efficient shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

All orders are processed within 1–2 business days (Monday through Friday, excluding public holidays).

Orders placed on weekends or holidays will begin processing on the next business day. You will receive an email confirmation once your order has been placed.

Delivery Timeframes

Once your order has been shipped, delivery typically takes 4–6 business days within the United States.

Estimated Shipping Timeline

  • Processing Time: 1–2 Business Days
  • Transit Time: 4–6 Business Days
  • Estimated Total Delivery Time: 5–8 Business Days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or high order volumes.

Shipping Rates

Casillas Boxing Gym charges a flat shipping fee of $9.99 per order.

Shipping charges are displayed at checkout before payment is completed.

Important Information

  • Shipping fees are non-refundable unless the return is due to our error or a damaged, defective, or incorrect item.
  • Promotional shipping offers may occasionally be available and will be clearly shown at checkout.

Daily Order Cut-Off Time

Orders placed before 5:00 PM (GMT-08:00) are generally processed the same business day.

Orders received after the daily cut-off time will be processed on the next business day.

Business Time Zone

Los Angeles, United States (Pacific Time)

All processing schedules, shipping estimates, and customer support hours are based on Pacific Time.

Shipping Carriers

To ensure dependable delivery, we work with trusted shipping carriers, including:

  • USPS
  • UPS
  • FedEx
  • Other reputable logistics providers

The shipping carrier may vary depending on the size and weight of your order and your delivery location.

Shipping Destinations

Casillas Boxing Gym currently ships to addresses within the United States only.

At this time, international shipping is not available.

Order Changes

If you need to modify your order after it has been placed, please contact our customer support team as soon as possible at support@casillasboxinggym.store.

Depending on the order status, we may be able to assist with:

  • Product changes
  • Quantity adjustments
  • Billing information corrections

Once an order enters fulfillment, changes may no longer be possible.

Address Changes

Customers are responsible for providing accurate shipping information at checkout.

If you need to update your delivery address:

  • Contact us immediately after placing your order.
  • Address changes can only be made before shipment.

Once an order has been shipped, delivery addresses cannot be changed by our team.

Tracking Information

After your order has been dispatched, you will receive a shipping confirmation email that includes:

  • Tracking number
  • Carrier details
  • Tracking link (when available)

Tracking information may require up to 48 hours to become active.

Incorrect Shipping Information

Customers are responsible for entering complete and accurate shipping details during checkout.

Incorrect information may result in:

  • Delivery delays
  • Additional shipping charges
  • Returned packages requiring reshipment fees

Casillas Boxing Gym is not responsible for packages delivered to addresses entered incorrectly at checkout.

Order Cancellation Policy

Orders may be cancelled only if they have not yet entered processing or shipment.

To request a cancellation, please contact our customer support team at support@casillasboxinggym.store as soon as possible.

Orders that have already been shipped cannot be cancelled and will need to follow our return process after delivery.

Approved cancellations will be refunded to the original payment method.

Damaged Packages

If your order arrives damaged, please:

  • Take clear photographs of the package and product.
  • Retain all original packaging materials.
  • Contact our support team within 7 days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Supporting photographs

After reviewing and confirming the claim, we will arrange a replacement or refund.

Taxes

Applicable taxes, if any, will be calculated and displayed at checkout before payment is completed.

Delivery Delays

Although we strive to meet all estimated delivery timeframes, delays may occasionally occur due to:

  • Severe weather conditions
  • Transportation disruptions
  • Public holidays
  • High shipping volumes
  • Natural disasters
  • Other unforeseen events

Estimated delivery dates are provided as guidance and are not guaranteed.

Lost or Missing Shipments

If tracking indicates that your package has been delivered but you have not received it, please:

  • Verify the shipping address on your order.
  • Check with household members or neighbors.
  • Inspect secure delivery locations around your property.
  • Contact the shipping carrier for additional assistance.

If the package remains missing, please contact our customer support team at support@casillasboxinggym.store and we will help you resolve the issue.

Business Information

Business Name: Casillas Boxing Gym
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Mail: support@casillasboxinggym.store
Business Address: 8448 State St, South Gate, CA 90280, United States
Business Phone: +1 (310) 991-6176
Cut-Off Time: 5:00 PM (GMT-08:00)
Time Zone: (GMT-08:00) PST (Los Angeles)