Refund policy

Last Updated: 11 November, 2026

At Casillas Boxing Gym, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy explains how returns, refunds, and cancellations work.

1. Return Policy Overview

We accept eligible returns within 30 days of delivery.

Key Highlights

• Returns accepted within 30 days after delivery.
• Refunds processed within 5–10 business days after approval.
• Direct exchanges are not offered; return and reorder instead.
• No restocking fees.
• Returns accepted for defective and non-defective products.
• Customer support available to assist throughout the return process.

2. Eligibility for Returns

To qualify for a return, the item must:

• Be returned within 30 days of the delivery date.
• Remain unused and in its original condition.
• Include all original parts, hardware, and packaging whenever possible.
• Be free from damage caused by misuse, improper installation, or improper handling after delivery.

Casillas Boxing Gym reserves the right to refuse returns that do not meet these requirements.

3. Items That Cannot Be Returned

Returns will not be accepted for:

• Products that have been used, installed and worn, or altered by the customer.
• Items damaged due to customer misuse or improper installation.
• Products returned outside the 30-day return period.
• Items that do not meet our return eligibility requirements.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery so we can make it right.

Required Information

When contacting us, please provide:

• Your order number.
• Product name.
• Description of the issue.
• Clear photos showing the problem.

After reviewing and confirming your claim, Casillas Boxing Gym will arrange a replacement or a full refund at no additional cost to you.

5. Returns for Change of Mind

If you decide you no longer want an item, you may request a return provided that:

• The product remains unused and in its original condition.
• The return request is submitted within 30 days of delivery.
• All original parts and hardware are included.
• The original packaging is included whenever possible.

Please note that customers are responsible for return shipping costs when returning an item for a change of mind.

6. How to Start a Return

Step 1 – Contact Us

Email our customer support team at support@casillasboxinggym.store to request a return.

Step 2 – Submit Your Details

Please provide:

• Full name.
• Order number.
• Product(s) being returned.
• Reason for return.

Step 3 – Approval & Instructions

Our customer support team will respond within 1–2 business days with return approval and shipping instructions.

Step 4 – Ship the Item

Carefully package the item to prevent damage during transit and ship it to the return address provided by our team.

Step 5 – Inspection

After the item arrives, our team will inspect it and confirm whether it meets our return requirements.

7. Return Shipping Responsibility

Return Reason	Shipping Cost Responsibility	Return Label Responsibility
Change of Mind	Customer	Customer
Wrong Item Ordered by Customer	Customer	Customer
Damaged or Defective Item Received	Casillas Boxing Gym	Casillas Boxing Gym will cover return shipping
Incorrect Product Sent by Casillas Boxing Gym	Casillas Boxing Gym	Casillas Boxing Gym will arrange return shipping

Customers should always keep tracking information until the return process has been completed.

8. Refund Policy

Once a returned item has been received, inspected, and approved, your refund will be issued to the original payment method.

Refund Processing Time

Refunds will be processed within 5–10 business days after the returned item has been approved.

Refund Coverage

Approved refunds may include:

• The purchase price of eligible returned items.
• Return shipping costs for confirmed damaged, defective, or incorrect items.
• Original shipping charges when the return results from our error or a damaged, defective, or incorrect item.

Depending on your bank or payment provider, additional processing time may be required before the refund appears on your statement.

9. Product Exchanges

Casillas Boxing Gym does not offer direct exchanges. If you need a different product, please return the original item following the steps above and place a new order.

Return requests for this purpose must:

• Be submitted within the 30-day return period.
• Meet all return eligibility requirements.

Once your return is approved, your refund will be processed as described in Section 8.

10. Order Cancellation Policy

Orders may be cancelled before they enter processing or shipment.

If you need to cancel an order, please contact us immediately at support@casillasboxinggym.store. Approved cancellations are refunded to the original payment method.

Once an order has been shipped, cancellation is no longer possible, but you may request a return after delivery.

11. Missing or Lost Return Parcels

We recommend using a tracked shipping service for all returns.

For customer-arranged returns, Casillas Boxing Gym cannot be held responsible for:

• Returns lost during transit.
• Packages shipped without tracking information.
• Damage caused during return shipping due to insufficient packaging.

Please retain proof of shipment until your return has been fully processed.

12. Restocking Fees

Casillas Boxing Gym does not charge any restocking fees.

Eligible returns will be refunded without restocking deductions.

Business Information

Business Name: Casillas Boxing Gym
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Mail: support@casillasboxinggym.store
Business Address: 8448 State St, South Gate, CA 90280, United States
Business Phone: +1 (310) 991-6176
Cut-Off Time: 5:00 PM (GMT-08:00)
Time Zone: (GMT-08:00) PST (Los Angeles)